Goscor Lift Truck Company Profile

Goscor Lift Truck Company – Materials Handling Equipment (MHE) solutions provider. Goscor Lift Truck Company, part of the Goscor Group of Companies, has been providing best practice industrial warehousing equipment solutions to the market since 1984. At Goscor Lift Truck Company, we believe that you deserve more than just a materials handling solutions provider. That is why, aside from delivering high-quality products and services for over 3 decades, we are a company that truly cares about and is strongly committed to our customers.

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GLTC GIVES FARMING COMMUNITY A LIFT AT NAMPO

[Johannesburg, 18 April 2019]: At this year’s NAMPO, Goscor Lift Truck Company will give the agricultural community a lift by showcasing products and solutions that offer lower total cost of ownership to end users.

Grain SA’s NAMPO Harvest Day – a staple on the calendar of the South African agricultural community and those who serve it – enables producers and other role players in the agricultural industry to experience the latest products and solutions on offer in the farming industry first-hand and in one place.

Attracting close to 77 000 visitors and over 650 exhibitors every year, the show is one of the biggest agricultural exhibitions in the Southern Hemisphere. GLTC is returning to this year’s show, scheduled for 14 to 17 May at Bothaville in the Free State, with a range of solutions that speak directly to the current needs of the farming community.

“We will be displaying new forklifts as well as our pre-owned units, and these units can be sold directly from the stand and be delivered after the show, to accommodate farmers who have immediate needs of the units,” says Werner Stegmann, Regional Sales Manager at GLTC.

This year’s NAMPO comes at a time when the farming community is seemingly battling several challenges. Remaining profitable in the face of an array of challenges, including climate change and the resultant droughts and poor yields, is a major of priority for farmers.

“We offer the lowest cost of ownership to our end users, working together with our clients to find the best solutions for their material handling requirements,” says Stegmann. “All our units on display come with oil-cooled brakes, which are virtually maintenance-free up to 12 000 hours.”

To help farmers maximise their uptime, GLTC also has technical teams strategically placed across South Africa to be able to service and look after clients – whether they are in the city or out in the greater farming communities. “Our units are tried and tested in the South African market. We have numerous blue-chip companies that trust us with their material handling requirements,” says Stegmann.

“The units we will display this year are focused on normal day-to-day forklift requirements. We can, however, offer tailor-made solutions, should your application need a more specialised piece of equipment. We will come out to wherever customers are based in South Africa to do a site evaluation and do specific recommendations on their requirements – whether for a specific forklift or any warehousing equipment,” adds Stegmann.

By virtue of being part of the Goscor Group of Companies, Stegmann says GLTC can offer a “one stop shop” to its clients. “We offer many solutions to our end user from under one roof – forklifts, cleaning equipment, generators and earthmoving equipment, just to name a few. We aim to ensure that farmers/business owners find it easy to deal with us in order to make their lives and businesses better,” concludes Stegmann.

[ENDS]

About the Goscor Group

Industrial equipment group Goscor is a BUD group company. Goscor represents leading equipment brands across several sectors. These include Crown, Doosan, Bendi, Hubtex and Taylor Dunn (forklifts and materials handling equipment); Bobcat (compact & construction); SANY (earthmoving); Tennant, Elgin, Maer, Delfin, Kaivac and HighPoint (industrial cleaning equipment); HPower, Weima, Meiwa and Rato (industrial power solutions); Genie (aerial lift equipment); Sullair and Ozen (compressed air solutions), and many more.





Goscor Group Contact:
Debby Marx
Group Marketing Communications Manager
Phone: (011) 230-2600
Fax: (011) 393 5512
Cell: 084 200 2278
Email: dmarx@goscor.co.za
Web: www.goscor.co.za

Media Contact:
Bridgette Macheke
MoonDawn Media & Communications
Tel: 011 079 5494
Cell: +27 (0)73 400 1549
Email: bridgette@moondawnmedia.co.za
Web: www.moondawnmedia.co.za

[Johannesburg, 25 April 2019]: In a proud moment that speaks to its transformational attitude, Goscor Lift Truck Company has just become the only importer of capital goods in South Africa to attain a Level 3 B-BBEE status.

Goscor Lift Truck Company (GLTC) has announced that it has attained a Level 3 B-BBEE status, effective March 2019. To get a Level 3 status, a business has to score between 90 and 95 on the BEE scorecard. This is measured on all five elements on the BEE scorecard, including ownership, management control, skills development, enterprise and supplier development and socio-economic development.

“For such a big organisation, attaining a Level 3 B-BBEE status means that we have covered a lot of ground with regards to our transformational goals. We have done a lot when it comes to employment equity, enterprise development initiatives and corporate social investment, among other initiatives,” says Darryl Shafto, MD of GLTC.

GLTC has also invested heavily in skills development. Following the establishment of its merSETA accredited Training Centre last year, the company is now armed with a facility that allows it to build a pool of technical skills that it needs to better support its customers.

The Training Centre offers an NQF Level 3 qualification. It operates nationally, accommodating both new trainees and existing GLTC employees from around the country on an annual basis.

“Skills shortage has become one of the most common enemies to economic development, not only in South Africa, but across the globe. It is a problem that hinders both business and economic growth. Therefore, forward-thinking businesses should play an active role in skills development, and GLTC has done a lot in that regard,” says Shafto.

Shafto adds that GLTC’s Level 3 B-BBEE rating can offer huge benefits to other companies that do business with the leading supplier of lift trucks in South Africa. “Benefits of being compliant include the ability to actively participate within the preferential procurement policy of government, qualifying to tender for contracts with governmental bodies and a competitive edge over other competitors in the industry,” concludes Shafto.

[ENDS]

About the Goscor Group

Industrial equipment group Goscor is a BUD group company. Goscor represents leading equipment brands across several sectors. These include Crown, Doosan, Bendi, Hubtex and Taylor Dunn (forklifts and materials handling equipment); Bobcat (compact & construction); SANY (earthmoving); Tennant, Elgin, Maer, Delfin, Kaivac and HighPoint (industrial cleaning equipment); HPower, Weima, Meiwa and Rato (industrial power solutions); Genie (aerial lift equipment); Sullair and Ozen (compressed air solutions), and many more.


 
Goscor Group Contact:
Debby Marx
Group Marketing Communications Manager
Phone: (011) 230-2600
Fax: (011) 393 5512
Cell: 084 200 2278
Email: dmarx@goscor.co.za
Web: www.goscor.co.za

Media Contact:
Bridgette Macheke
MoonDawn Media & Communications
Tel: 011 079 5494
Cell: +27 (0)73 400 1549
Email: bridgette@moondawnmedia.co.za
Web: www.moondawnmedia.co.za

[Johannesburg, 23 April 2019]: In a ground-breaking development, Goscor Lift Truck Company has rolled out an industry first, standard 5-year warranty on its Doosan 7 Series range of lift trucks. The new offering is the longest ever warranty to be offered in the South African forklift industry.

GLTC Sales Director Patrick Barber says warranty is a valuable component of any capital equipment purchase, especially mission critical and big-ticket purchases such as lift trucks. “It assures equipment users that their funds are being spent on a trustworthy product and the supplier is committed to the health of the equipment for the long haul,” he says.

“The pertinent reasoning behind the extended warranty is the fact that the initial capital investment on these machines is very high. Therefore, to retain the value on the product, the warranty is a significant component of the product lifecycle,” says Barber.

While different lift trucks from different manufacturers may have different price tags, the length of warranties has largely remained the same for years, pegged at 12 months, which is an industry norm. GLTC’s new warranty is thus a game changer in the industry, driven by the company’s understanding that the longer and more comprehensive the warranty is, the lower the overall potential cost of ownership for owners.

“We have been supporting the Doosan product since 1994 and have come to trust the build quality of this Korean product. We have worked closely with our principal, Doosan, to develop a product that meets our local operating conditions and support it with a fitting warranty that gives customers the peace of mind they need, especially in these difficult operating conditions,” says Barber.

Barber also reasons that the extended warranty is a sign of service commitment from GLTC as the exclusive distributor of Doosan’s range of lift trucks in the southern African market. “The initiative is in the best interests of the end user. A longer product warranty gives customers extra coverage for their mission-critical assets, along with a little more peace of mind. From a supplier point of view, it means that we want to be there for our customers, and be involved in their businesses with a vested interest,” explains Barber.

Best combination

The Doosan 7-Series forklift range is a product that ticks all the right boxes, from maximum productivity to cost-effective and safe operation across an array of applications – attributes that are high up on every warehouse or distribution centre manager’s checklist when evaluating and selecting materials handling equipment.

“These features, coupled with a long warranty, mean that if services are done according to OEM specifications and standards, the machines will definitely give owners a longer lifespan, while retaining the value of the investment,” says Barber.

Transformation matters

Apart from the warranty, another key development is that GLTC has just become the only importer of capital goods in South Africa to attain a Level 3 B-BBEE status, effective March 2019. Barber says this is a proud moment for the company, which speaks to its transformational attitude.

“For such a big organisation, attaining a Level 3 B-BBEE status means that we have covered a lot of ground with regards to our transformational goals. We have done a lot when it comes to employ equity, enterprise development initiatives and corporate social investment, among other initiatives,” says Barber.

GLTC has also invested heavily in skills development. “Skills shortage has become one of the most common enemies to economic development, not only in South Africa, but across the globe. It is a problem that hinders both business and economic growth. Therefore, forward-thinking businesses should play an active role in skills development, and GLTC has done a lot in that regard,” says GLTC MD Darryl Shafto.

Following the establishment of its merSETA accredited Training Centre last, the company is now armed with a facility that allows it to build a pool of technical skills that it needs to better support its customers.





GLTC contact:
Kasha Vorster
Marketing Manager GLTC & GRC
Tel: +27 (0) 450 2231 / 2241
Email: kvorster@goscor.co.za
Web: www.goscor.co.za

Media contact:
Bridgette Macheke
MoonDawn Media & Communications
Tel: 011 079 5494
Cell: +27 (0)73 400 1549
Email: bridgette@moondawnmedia.co.za
Web: www.moondawnmedia.co.za

 

[Johannesburg, 10 April 2019]: In line with global trends, leading provider of materials handling equipment in southern Africa, Goscor Lift Truck Company, reports a growing preference for electric forklifts in South Africa.       

One of the growing trends in the global forklift industry is the move towards battery-powered forklifts. In its recent report, research company Technavio forecasts that the global battery-powered forklift market will grow at a CAGR of 9% from 2018-2022. In line with this global trend, Goscor Lift Truck Company (GLTC) has seen a growing move towards electrics in the local market.

To give an idea, Darryl Shafto, MD of GLTC, reveals that the company recently delivered a big order of 55 electric Doosan B35-Pro7 4-wheel counterbalance trucks to AB InBev (previously SAB), as opposed to the gas-powered trucks the beverages company usually bought from GLTC.

Key drivers

What are the key drivers of this trend? From a sector perspective, electric trucks are especially popular in the food and bottling, retail and distribution sectors. These industries prefer electric forklifts owing to their low greenhouse gas emissions and noise levels.

“Apart from the environmental benefits, electric forklifts also offer lower running costs compared with their internal combustion engine counterparts. Bear in mind that fuel is a major cost component of most logistics operations, and any opportunity to cut this cost is most welcome,” says Shafto.

From a cost perspective, Shafto reasons that a battery-powered forklift can be as much as 50% cost-effective to run than a diesel comparative. For example, the cost of propelling an electric forklift is 50% less than the cost of propelling an internal combustion engine forklift.

“Additionally, electric forklifts generally have a longer lifespan than internal combustion engine forklifts. With electric forklifts, services are also less frequent – where you need three services with an internal combustion engine forklift, you need one with an electric unit – translating into huge cost savings,” adds Shafto.

Meeting demand

As the market for battery-powered forklifts takes off in South Africa, with our wide range of electric forklifts in the stable, Shafto says GLTC is well equipped to meet local customers’ needs. “For example, our principal, Crown, only manufactures electrics which target the warehousing sector – such as the powered pallet truck range (WP, WPS, WT and GPC), the three-wheel counter balance (SCT) and reach trucks (ESR),” he says.

Meanwhile, another GLTC principal, Doosan, is targeting the four-wheel counter balance market, which is traditionally dominated by gas and diesel ranges. This is regarded as the benchmark for electric trucks in four key areas: productivity, ergonomics, safety and serviceability.

Advancements in battery tech

“Our range of electric forklifts are powered by lead-acid, copper stretched metal (CSM) and lithium-ion batteries. Lead-acid batteries have for years been trusted as the power source for electric forklifts. The usage of these batteries in material handling equipment has proved to be cost-efficient than diesel and gas equivalents,” explains Shafto.

One of the downsides of lead-acid battery technology has always been short intervals between recharge, resulting in unwanted downtime. However, battery technology is evolving. For example, with improving battery technology and management systems, lead-acid battery cycles have improved from 1 250 cycles to between 1 500 and 1 800 cycles, according to Shafto.

There has also been advances in the battery technology with the arrival of CSM and lithium-ion batteries, which also does away with traditional battery bays. “Lithium-ion batteries, in particular, have improved cycles of up to 3 000, compared with 1 250 on older technology. Last year, Doosan gave a glimpse of its new high-tech forklift, running on lithium-ion batteries. Thanks to this new power source, the B25S-7 Series will run two to three times longer than with the existing lead-acid battery, with a 33% shorter charging time,” concludes Shafto.

About the Goscor Group

Industrial equipment group Goscor is a BUD Group Company. Goscor represents leading equipment brands across several sectors. These include Crown, Doosan, Bendi, Hubtex and Taylor Dunn (forklifts and materials handling equipment); Bobcat (compact & construction); SANY (earthmoving); Tennant, Elgin, Maer, Delfin, Kaivac and HighPoint (industrial cleaning equipment); HPower, Weima, Meiwa and Rato (industrial power solutions); Genie (aerial lift equipment); Sullair and Ozen (compressed air solutions), and many more.



 

GLTC contact:
Kasha Vorster
Marketing Manager GLTC & GRC
Tel: +27 (0) 450 2231 / 2241
Email: kvorster@goscor.co.za
Web: www.goscor.co.za

Media contact:
Bridgette Macheke
MoonDawn Media & Communications
Tel: +27 (0) 079 5494
Cell: +27 (0)73 400 1549
Email: bridgette@moondawnmedia.co.za
Web: www.moondawnmedia.co.za

[Johannesburg, 11 February 2019]: In support of the supply chain industry, Goscor Lift Truck Company (GLTC) has once again partnered with SAPICS – this time the leading materials handling equipment supplier sponsored the ‘Corporate Educator of the Year’ award at the recently-ended Supply Chain Management Education Excellence Awards.   

SAPICS’ Supply Chain Management Education Excellence Awards (SCMEEA) event occupies an important spot on the supply chain industry’s calendar. The SCMEEA event was established some 10 years ago to give recognition to individuals, organisations and learning institutions that have heeded the call of the skills shortage and have made a substantial contribution to skills development in the field of supply chain learning – a topic which is very close to GLTC’s own goals.

As a leading professional body for the supply chain management profession, SAPICS established SCMEEA to recognise individuals and organisations that have achieved operational excellence and improved business performance through education and training initiatives.

Debby Marx, Group Marketing Communications Manager at Goscor, says GLTC is very involved with the supply chain industry as it forms an integral part of its customer base. Thus, GLTC is closely affiliated to SAPICS to be able to add value to the supply chain management sector. At this year’s SCMEEA, hosted by SAPICS on the 7th of February in Midrand, Johannesburg, following last year’s postponement, GLTC was the proud sponsor of the ‘Corporate Educator of the Year’ award.

Explaining the reason behind GLTC’s sponsorship of this particular award, Marx says: “We chose to sponsor this award as it encompasses the heart of our business and is a true reflection of Goscor Lift Truck Company’s commitment to the industry and appreciation to other corporates and their young emerging talent,” she says.

The Corporate Educator of the Year award is extended to organisations which recognise the value and importance of supply chain management and actively educate and train their employees in this field. “The main criteria that the winning company was judged on was the investment in continued development of its people and being able to demonstrate continuous improvement and positive support and attitude to skills development in supply chain management,” explains Ronald Ryan, Sales Manager Gauteng at GLTC, who presented the award on behalf of GLTC.

Strong partnership

GLTC has previously partnered with SAPICS on many of the association’s events. Last year, the materials handling equipment leader was the Bronze Sponsor of SAPICS 2018 conference. GLTC will be the Silver Sponsor of the SAPICS conference to be held in Cape Town, in June this year.

“Partnering with a large professional industry body like SAPICS has certainly leveraged our brand into the hearts and minds of our direct target markets. As leaders in the forklift and materials handling industry, we need to be supporting and encouraging development in all levels of the supply chain industry, from corporates to young professionals,” says Marx.

“We are committed to this country and its people. We want to remind the market that we have been around for over three decades, and we are still as solid as a rock and here to stay.  Leveraging the various SAPICS platforms has definitely helped us achieve this,” she adds.

More than just an association

Most supply chain and operations management professionals know SAPICS for its annual conference and exhibition. The association is, however, much more than this. SAPICS, via its network of carefully selected education partners, offers exceptional training programmes, internationally recognised certifications and comprehensive resources.

In addition to the world-class education on offer, SAPICS provides the supply chain community with a year round calendar of professional development events, as well as the impressive annual conference and exhibition which has become the leading event in Africa for supply chain professionals.

As a professional membership-based association, SAPICS aims to advance individuals and organisations in the supply chain profession, through participation in its educational programmes, conferences and events. SAPICS is the local representative linking the industry to the vast global network of supply chain professionals who are members of APICS.

To meet the needs of the broader community around the continent, SAPICS is supported by a strong network of valued, authorised education providers. The executive committee is based in Johannesburg, Gauteng, and the Board of Directors, comprising leading South African supply chain and operations management professionals, oversees the strategic direction of the association. SAPICS is managed on a day-to-day basis by the professional administration delivered by Upavon Management.

SAPICS strives for quality, professionalism and continuous improvement. It is South Africa’s leading source of knowledge and expertise in supply chain management, including production, inventory, materials management, purchasing, distribution and logistics. SAPICS is also a proud APICS Diamond Channel Partner in Africa, as well as a valued partner of the Demand Driven Institute, Institute of Business Forecasting and Planning and Fapics.

[ENDS]

About the Goscor Group

Industrial equipment group Goscor is a BUD Group Company. Goscor represents leading equipment brands across several sectors. These include Crown, Doosan, Bendi, Hubtex and Taylor Dunn (forklifts and materials handling equipment); Bobcat (compact & construction); SANY (earthmoving); Tennant, Elgin, Maer, Delfin, Kaivac and HighPoint (industrial cleaning equipment); HPower, Weima, Meiwa and Rato (industrial power solutions); Genie (aerial lift equipment); Sullair and Ozen (compressed air solutions), and many more.

GLTC contact:

Kasha Vorster
Marketing Manager GLTC & GRC
Tel: +27 (0) 450 2231 / 2241
Email: kvorster@goscor.co.za
Web: www.goscor.co.za

 

Media contact:
Bridgette Macheke
MoonDawn Media & Communications
Tel: +27 (0) 079 5494
Cell: +27 (0)73 400 1549
Email: bridgette@moondawnmedia.co.za
Web: www.moondawnmedia.co.za

[Johannesburg, 24 January 2019]:The continuously challenging operating landscape is prompting materials handling equipment owners to look at ways of improving their businesses. One thing that comes to mind is the growing trend of preferring to deal with what they term one-stop shops, meaning that they can source all their needs from one place.   

Like most things in today’s world, purchasing materials handling equipment (MHE) is becoming more complex. In a tough economic environment, investing in MHE can be a stressful endeavour as it ties up capital for long periods of time, and the longer the period, the greater the uncertainty and risk involved. Consequently, it must be done correctly the first time, as mistakes are not easily rectified.

As companies strive to compete in a tough business space, investment in new MHE takes on a more important role. Darryl Shafto, Managing Director of Goscor Lift Truck Company (GLTC), reasons that end users now need to evaluate everything that surrounds the product – from financing through to aftermarket support – in addition to the normal productivity and cost savings calculations already commonly used. “This requires a great deal of experience in navigating the ever-growing pool of MHE suppliers, along with answering many critical questions you may not even know how to ask,” says Shafto.  

“In the decision-making process, one of the critical considerations should be the ability to source all the end user’s MHE needs from a single supplier,” says Shafto. “It’s much simpler in the long run to deal with a single MHE provider. Having to purchase equipment that drives your business from different suppliers and being serviced by all the different dealers can be time-consuming and costly. Working with an established supplier means you will have access to reliable support, as well as the parts and equipment you depend on for maximum uptime.”

GLTC’s model

This is exactly GLTC’s value offering. By virtue of being the sole distributor of several internationally renowned, complementary forklift brands such as Doosan, Bendi, Hubtex and BHS Battery Handling Solutions, the company is a renowned MHE supplier that can address any problem statement optimally and service end users’ needs across board.

Bear in mind that in a typical warehouse, not one piece of equipment can do the complete solution, so with GLTC’s multiple brands, one has a 360-degree turnkey solution from one supplier. “In a typical warehouse, with the turret trucks one can work at heights of up to 17 m in narrow aisles, with the Bendis you can operate in extremely narrow aisles both inside and outside with the same machine and, with the Doosans, you can lift a wide range of items from the smallest pallet of stationery to the heaviest crusher or pump,” says Shafto. 

Turnkey solutions

Away from the product, GLTC’s turkey solutions approach means that it can offer customers the flexibility they need, by offering options such as outright purchase, short and long-term rental, as well as maintenance plans. This is complemented by its nationwide forklift sales, service, rentals and equipment spares through a comprehensive dealer network. “Once again, this gives customers the much-needed peace of mind, knowing that they are dealing with a company of greater magnitude that can cater for all their needs,” says Shafto.  

“In these challenging economic times, we are also cognisant of the fact that it is sometimes difficult for MHE users to buy new and there are some industries that do not necessarily need MHE on a high utilisation basis,” adds Shafto. “Therefore, we have made the refurbishment route a viable alternative by establishing a dedicated Rebuild Centre in March 2017, which is purely focused on refurbishing ex-long term rental units. All refurbishments – spanning across all the forklift brands in the stable – are completed in-house by experienced technicians and close attention is paid to the quality and long-term utility as each component receives the necessary attention to increase the lifetime.”

Another factor that reaffirms GLTC’s one-stop shop approach is the fact that it is part of the larger Goscor Group of Companies, which comprises a variety of other solutions for the end user, ranging from cleaning equipment to earthmoving equipment and power products, to name a few. “Within this business, we also have our own finance division in place to offer tailor-made financial solutions to our customers,” concludes Shafto

[ENDS]

About the Goscor Group

Industrial equipment group Goscor is a BUD Group Company. Goscor represents leading equipment brands across several sectors. These include Crown, Doosan, Bendi, Hubtex and Taylor Dunn (forklifts and materials handling equipment); Bobcat (compact & construction); SANY (earthmoving); Tennant, Elgin, Maer, Delfin, Kaivac and HighPoint (industrial cleaning equipment); HPower, Weima, Meiwa and Rato (industrial power solutions); Genie (aerial lift equipment); Sullair and Ozen (compressed air solutions), and many more.

GLTC contact:

Kasha Vorster
Marketing Manager GLTC & GRC

Tel: +27 (0) 450 2231 / 2241
Email: kvorster@goscor.co.za
Web: www.goscor.co.za

 

Media contact:
Bridgette Macheke
MoonDawn Media & Communications

Tel: +27 (0) 079 5494
Cell: +27 (0)73 400 1549
Email: bridgette@moondawnmedia.co.za 
Web: www.moondawnmedia.co.za

[Johannesburg, 18 October 2018]: Leading materials handling equipment (MHE) supplier, Goscor Lift Truck Company, notes that the MHE supply chain has transformed into a service-centric sector, moving away from just supplying products to offering end-to-end solutions. 

In today’s operating conditions, consumers are doing more research before they make their buying decisions. They expect suppliers to meet their needs and respond to their problems effectively and swiftly. This is even more so when it comes to big-ticket purchases, such as MHE.

Customers not only prioritise the product, they expect the service they receive once they have bought the piece of equipment to be up to their expectations. The after-sales services play a role in the client’s decision to purchase. This is the view of Darryl Shafto, MD of Goscor Lift Truck Company (GLTC), a leading MHE supplier in southern Africa.

“Provision of MHE products is one thing, and the ability to provide unparalleled aftermarket support to keep the product running at all times, is quite another,” says Shafto. “What matters more today, and has been for long, is the service delivered after the product has been supplied.”

Shafto is of the view that this is a golden age of services, and the MHE supply chain is transforming into a service-centric sector, moving away from just supplying products to offering end-to-end solutions. “Although companies still push products, there is now a bigger focus on delivering the value that customers get out of using those products,” says Shafto.  

It is evident that the timely provision of spare parts and after-sales services such as conducting repairs; installing upgrades; reconditioning equipment; carrying out inspections and day-to-day maintenance; offering technical support, consulting, and training; are crucial pillars of customers’ buying decisions. This gives them peace of mind, and allows for ease of budgeting as maintenance is a fixed cost and takes the day-to-day headaches away from maintenance managers.

At the core of GLTC’s service strategy

While service initiatives are the starting point, Shafto believes that it is the speed of the service that really matters. “There is so much emphasis on speed of service as the importance of uptime cannot be reiterated enough in today’s operating conditions. For an MHE supplier of GLTC’s stature, speed of service is at the core of our service strategy,” he says.

To be able to execute that strategy, Shafto says a fundamental pre-requisite is to have the infrastructure that allows the company to respond to any service needs timeously. “We have a strategic national footprint with branches in Gauteng, KwaZulu-Natal, East London, Port Elizabeth, Cape Town, Nelspruit and Bloemfontein, complemented by a strong network of dealers in the outlying areas.”

Evolving landscape

However, Shafto also mentions that infrastructure alone may not be enough in today’s information age. He is of the view that aftermarket is evolving from just being the provision of spare parts and fulfilling maintenance contracts. Skills shortage and rapid advancement in machine technology all but makes it impossible for customers not to use the specialist skill and information available at the branch.

“The use of newer technologies, such as fleet management solutions, is helping ease maintenance issues. Rapid development in machine technology, particularly the use of electronic controls and remote monitoring systems, have opened up new avenues of fleet monitoring and remote troubleshooting,” says Shafto.

“We find that delivering accurate data on fleet performance and all the important parameters of the customer’s operation that speak directly to productivity, total cost of ownership and ultimately the bottom line, is part of the most vital services that we offer, and this all needs to happen swiftly,” he adds.

In order to make use of the technology available, GLTC has invested in people and the ability to monitor fleet activity promptly. This is to ensure a rapid response to fault detection or service requirements. This often happens prior to the machine owner becoming aware of an impending issue. Technology is thus used to aid productivity and reduce the owning and operating costs.

Shafto notes that technological evolution, anchored by trends such as automation and Internet of Things, is influencing the supply chain in terms of service provision. We are well ahead of the curve in that regard. For instance, GLTC offers APS (Automatic Positioning System) on all its VNA trucks.

“We also offer Access 123, which is patented by one of our principals, Crown, and is already a self-diagnostic real time fault finding instrument. So, I believe we are already ahead of the game and as technology evolves so will the rest keep up with this technology. In conclusion, I wish to stress the criticality of prioritising an MHE supplier that has this sort of capability when it’s time for those buying decisions,” concludes Shafto.

[ENDS]

About the Goscor Group

Industrial equipment group Goscor is a BUD group company. Goscor represents leading equipment brands across several sectors. These include Crown, Doosan, Bendi, Hubtex and Taylor Dunn (forklifts and materials handling equipment); Bobcat (compact & construction); SANY (earthmoving); Tennant, Elgin, Maer, Delfin, Kaivac and HighPoint (industrial cleaning equipment); HPower, Weima, Meiwa and Rato (industrial power solutions); Genie (aerial lift equipment); Sullair and Ozen (compressed air solutions), and many more.

Goscor Group Contact:

Debby Marx

Group Marketing Communications Manager

Phone: (011) 230-2600

Fax: (011) 393 5512

Cell: 084 200 2278

Email: dmarx@goscor.co.za

Web: www.goscor.co.za

Media Contact:

Bridgette Macheke

MoonDawn Media & Communications

Tel: 011 079 5494

Cell: +27 (0)73 400 1549

Email: bridgette@moondawnmedia.co.za

Web: www.moondawnmedia.co.za

[Johannesburg, 18 October 2018]: Leading materials handling equipment (MHE) supplier, Goscor Lift Truck Company, notes that the MHE supply chain has transformed into a service-centric sector, moving away from just supplying products to offering end-to-end solutions. 

In today’s operating conditions, consumers are doing more research before they make their buying decisions. They expect suppliers to meet their needs and respond to their problems effectively and swiftly. This is even more so when it comes to big-ticket purchases, such as MHE.

Customers not only prioritise the product, they expect the service they receive once they have bought the piece of equipment to be up to their expectations. The after-sales services play a role in the client’s decision to purchase. This is the view of Darryl Shafto, MD of Goscor Lift Truck Company (GLTC), a leading MHE supplier in southern Africa.

“Provision of MHE products is one thing, and the ability to provide unparalleled aftermarket support to keep the product running at all times, is quite another,” says Shafto. “What matters more today, and has been for long, is the service delivered after the product has been supplied.”

Shafto is of the view that this is a golden age of services, and the MHE supply chain is transforming into a service-centric sector, moving away from just supplying products to offering end-to-end solutions. “Although companies still push products, there is now a bigger focus on delivering the value that customers get out of using those products,” says Shafto.  

It is evident that the timely provision of spare parts and after-sales services such as conducting repairs; installing upgrades; reconditioning equipment; carrying out inspections and day-to-day maintenance; offering technical support, consulting, and training; are crucial pillars of customers’ buying decisions. This gives them peace of mind, and allows for ease of budgeting as maintenance is a fixed cost and takes the day-to-day headaches away from maintenance managers.

At the core of GLTC’s service strategy

While service initiatives are the starting point, Shafto believes that it is the speed of the service that really matters. “There is so much emphasis on speed of service as the importance of uptime cannot be reiterated enough in today’s operating conditions. For an MHE supplier of GLTC’s stature, speed of service is at the core of our service strategy,” he says.

To be able to execute that strategy, Shafto says a fundamental pre-requisite is to have the infrastructure that allows the company to respond to any service needs timeously. “We have a strategic national footprint with branches in Gauteng, KwaZulu-Natal, East London, Port Elizabeth, Cape Town, Nelspruit and Bloemfontein, complemented by a strong network of dealers in the outlying areas.”

Evolving landscape

However, Shafto also mentions that infrastructure alone may not be enough in today’s information age. He is of the view that aftermarket is evolving from just being the provision of spare parts and fulfilling maintenance contracts. Skills shortage and rapid advancement in machine technology all but makes it impossible for customers not to use the specialist skill and information available at the branch.

“The use of newer technologies, such as fleet management solutions, is helping ease maintenance issues. Rapid development in machine technology, particularly the use of electronic controls and remote monitoring systems, have opened up new avenues of fleet monitoring and remote troubleshooting,” says Shafto.

“We find that delivering accurate data on fleet performance and all the important parameters of the customer’s operation that speak directly to productivity, total cost of ownership and ultimately the bottom line, is part of the most vital services that we offer, and this all needs to happen swiftly,” he adds.

In order to make use of the technology available, GLTC has invested in people and the ability to monitor fleet activity promptly. This is to ensure a rapid response to fault detection or service requirements. This often happens prior to the machine owner becoming aware of an impending issue. Technology is thus used to aid productivity and reduce the owning and operating costs.

Shafto notes that technological evolution, anchored by trends such as automation and Internet of Things, is influencing the supply chain in terms of service provision. We are well ahead of the curve in that regard. For instance, GLTC offers APS (Automatic Positioning System) on all its VNA trucks.

“We also offer Access 123, which is patented by one of our principals, Crown, and is already a self-diagnostic real time fault finding instrument. So, I believe we are already ahead of the game and as technology evolves so will the rest keep up with this technology. In conclusion, I wish to stress the criticality of prioritising an MHE supplier that has this sort of capability when it’s time for those buying decisions,” concludes Shafto.

[ENDS]

About the Goscor Group

Industrial equipment group Goscor is a BUD group company. Goscor represents leading equipment brands across several sectors. These include Crown, Doosan, Bendi, Hubtex and Taylor Dunn (forklifts and materials handling equipment); Bobcat (compact & construction); SANY (earthmoving); Tennant, Elgin, Maer, Delfin, Kaivac and HighPoint (industrial cleaning equipment); HPower, Weima, Meiwa and Rato (industrial power solutions); Genie (aerial lift equipment); Sullair and Ozen (compressed air solutions), and many more.

Goscor Group Contact:

Debby Marx

Group Marketing Communications Manager

Phone: (011) 230-2600

Fax: (011) 393 5512

Cell: 084 200 2278

Email: dmarx@goscor.co.za

Web: www.goscor.co.za

Media Contact:

Bridgette Macheke

MoonDawn Media & Communications

Tel: 011 079 5494

Cell: +27 (0)73 400 1549

Email: bridgette@moondawnmedia.co.za

Web: www.moondawnmedia.co.za

[Johannesburg, 26 September 2018]: Following the establishment of its merSETA accredited Training Centre end of 2017, Goscor Lift Truck Company (GLTC) has just put the last piece of the puzzle to its training revolution with the appointment of a merSETA-accredited trainer.

To build a pool of technical skills it needs to better support its product range, GLTC, part of the Goscor Group, established its own Training Centre at the beginning of September 2017. The Training Centre is aimed at breeding new forklift technicians, as well as offering skills improvement, refresher courses and continuous product upgrade training.

Lex Winson, National Service Manager at GLTC, who oversaw the establishment of the Training Centre, reasons that technology is changing fast, and it is key to keep technicians well-versed with the new changes to ensure that machines operating in the field run optimally all the time.

The GLTC facility is merRSETA accredited. merSETA is one of the 21 Sector Education and Training Authorities (SETAs) established to promote skills development in terms of the Skills Development Act of 1998. The 21 SETAs broadly reflect different sectors of the South African economy, with the merSETA encompassing manufacturing, engineering and related services. In addition to accrediting education and training providers, merSETA also monitors the provision of the training, registers assessors, collaborates with other education and training quality assurance bodies and  reports to the South African Qualifications Authority (SAQA).

After the accreditation of the Training Centre, the next move was to appoint an accredited trainer – Stephen Webb – to take charge of the training regime at the facility. With 37 years of experience in the forklift industry, Webb joined GLTC as a technician at the start of November 2017. Webb is a qualified electrician who has amassed a wealth of knowledge over the past three decades in the forklift industry. He has spent four years of his career as a trainer. His new career path was driven by his passion to transfer the knowledge he has amassed over the years to the next generation of technicians. 

“After the accreditation of the Training Centre, we needed a qualified trainer with tremendous amount of experience to lead the training regime. Webb was initially interviewed for a field service technician. It was during his interview that we discovered that he had the much-needed training background. As we had already acquired the accreditation of the centre, we started working towards getting his merSETA accreditation, which he has since acquired,” explains Winson.

The agenda

Webb explains that the facility will offer an NQF Level 3 qualification. It will operate nationally, accommodating both new trainees and existing GLTC personnel from around the country on an annual basis. For new technicians, training will include an introductory course to GLTC’s business, before covering the full internal combustion (IC) and electric forklift product range.

“First on the agenda will be safety. Once they understand the safety parameters, then we will delve into the different tools of trade. From there, the trajectory will be on a module-to-module basis, focusing on issues such as the engine and hydraulic systems. The qualification will cover both the IC and electrical forklifts. Over the years, training has evolved significantly. Gone are the days technicians would only specialise in IC machines, for example. Today’s forklift technicians have to be able to work on both mechanical and electrical forklifts,” explains Webb.

Winson explains that training will commence with participants from the Johannesburg branch and the rental division. “We are going to initially nominate seven people out of the two business units. For new technicians, we will be looking at young people who have been with us as assistants and have already been exposed to the requirements of the job. This will allow us to move them through the process quite quickly,” explains Wilson.

The second batch of learners will be those straight out of school, with limited or no knowledge of GLTC’s equipment. Students finishing up their college qualification will be given preference. Apart from college students, a minimum entry level requirement will be a Grade 10.

Dire situation

Winson says the establishment of a merSETA-accredited Training Centre with an accredited trainer is GLTC’s answer to the dire need for technical skills in the industry. Winson reiterates that technical skills are the lifeblood of GLTC’s business, and the huge investment is testimony to the company’s commitment to creating the skills it needs to better service its customers.

Winson reasons that there is a big difference between technical skills and technical ability – the two current scenarios within GLTC. “A lot of people that work within a technical environment may have the technical ability, but they might not necessarily have the right skills to put that into practice correctly if they have not been exposed to the relevant training,” says Winson.

This is where the merSETA training college and GLTC’s recently established Training Centre come in. “We can take a qualified diesel mechanic in, for example, but when he joins us he will not have the experience and knowledge to work on our range of machines. The Training Centre will streamline their skills in line with our own requirements. The insights from our training regime will be exactly what our forklift technicians need,” concludes Winson.

 

[ENDS]

About the Goscor Group

Industrial equipment group Goscor is a BUD Group Company. Goscor represents leading equipment brands across several sectors. These include Crown, Doosan, Bendi, Hubtex and Taylor Dunn (forklifts and materials handling equipment); Bobcat (compact & construction); SANY (earthmoving); Tennant, Elgin, Maer, Delfin, Kaivac and HighPoint (industrial cleaning equipment); HPower, Weima, Meiwa and Rato (industrial power solutions); Genie (aerial lift equipment); Sullair and Ozen (compressed air solutions), and many more.

GLTC contact:

Kasha Vorster
Marketing Manager GLTC & GRC

Tel: +27 (0) 450 2231 / 2241
Email: kvorster@goscor.co.za
Web: www.goscor.co.za

 

Media contact:
Bridgette Macheke
MoonDawn Media & Communications

Tel: +27 (0) 079 5494
Cell: +27 (0)73 400 1549
Email: bridgette@moondawnmedia.co.za 
Web: www.moondawnmedia.co.za

 

[Johannesburg, 21 September 2018]: In many operations, fuel is typically proven to be the highest operational cost in most fleet budgets. While this is true in some operations, in Goscor Lift Truck Company’s experience, it’s not – fuel is secondary to the most important cost factor in forklift ownership, which is driver cost.

There is a general school of thought that fuel costs constitute the bulk of a machine’s running costs in the logistics and materials handling industry. While this is largely true in some of the operations, John Valentine, national systems manager at Goscor Lift Truck Company (GLTC), asserts that it is a completely different scenario in GLTC’s experience. “In our experience, cost of fuel is ancillary to the most important cost driver in forklift ownership – driver cost,” he says.  

Outside of the lift truck itself, Valentine says the driver/operator is in fact the biggest cost as far as the ownership of a forklift is concerned, but also potentially the biggest saving. “Firstly, there is the cost of recruitment, driver training, uniform and the necessary PPE – that’s actually before the real work starts. Then there is the ongoing cost of checklist books, salaries or wages, bonuses, refresher training every two years and a myriad of other operator improvement related costs,” explains Valentine.

Not so easy to calculate are the hidden costs of drivers/operators, namely labour unrest, damages to machine/racking/product and health & safety violation – the list goes on. By all accounts, these translate into a far greater cost than fuel on average.

Potential saving

On the other hand, having a driver doing exactly what they were trained to do is potentially a significant saving. “This translates into increased productive machine hours, lower fuel costs, lower abuse-related costs and an extended machine lifecycle in general,” says Valentine, adding that this of course largely depends on the right attitude – backed by suitable controls.

Valentine advises that one of the most important elements in this regard is practising Ignition Controls. Simply turning the machine off when not in use as opposed to leaving it idling unnecessarily, averts unnecessary burning of fuel or battery drainage. “I believe that investing in driver skills turns an onerous disciplinary task into one that rewards the much needed correct behaviours,” he says.

He, however, reasons that the downside is that while fleet owners expect the best out of their operators/drivers, they often don’t want the additional management time that comes with the necessary interventions. This is why GLTC invests significantly in Forklift Management Devices. “When used correctly, devices – such as the Goscor Fleet Management Systems – help create professional driver behaviour through the provision of valuable insights,” he says.  Furthermore, the easy-to-read data from these devices is sent directly to the machine owner, allowing them to have all the operational metrics right at their fingertips. “These systems analyse driver behaviour and generate easy-to-read reports that allow for identification of potential areas for improvement,” adds Valentine.

“GLTC not only promotes, fits and uses such devices, we actively analyse the data, thereby enhancing our service to customers and ultimately reduce their operational costs. With GLTC, it’s not simply about buying a machine from a reputable dealer – we regard it as purchasing a lifetime partnership and commitment from a trusted solutions provider,” concludes Valentine.

[ENDS]

About the Goscor Group

Industrial equipment group Goscor is a BUD Group Company. Goscor represents leading equipment brands across several sectors. These include Crown, Doosan, Bendi, Hubtex and Taylor Dunn (forklifts and materials handling equipment); Bobcat (compact & construction); SANY (earthmoving); Tennant, Elgin, Maer, Delfin, Kaivac and HighPoint (industrial cleaning equipment); HPower, Weima, Meiwa and Rato (industrial power solutions); Genie (aerial lift equipment); Sullair and Ozen (compressed air solutions), and many more.

GLTC contact:
John Valentine

National Systems Manager

Tel: +27 (0) 21 932 3052
Email: jvalentine@goscor.co.za
Web: www.goscorlifttrucks.co.za

Kasha Vorster
Marketing Manager GLTC & GRC

Tel: +27 (0) 450 2231 / 2241
Email: kvorster@goscor.co.za
Web: www.goscor.co.za

Media contact:
Bridgette Macheke
MoonDawn Media & Communications

Tel: +27 (0) 079 5494
Cell: +27 (0)73 400 1549
Email: bridgette@moondawnmedia.co.za 
Web: www.moondawnmedia.co.za

 

 

[Johannesburg, 22 August 2018] On the back of continued growth of its several business units in the Mpumalanga area, the Goscor Group of Companies (Goscor Group) has relocated its Nelspruit branch to a larger facility to better service the expanding customer base.     

Effective 01 July 2017, the Goscor Group has moved its Nelspruit branch from the previous location at Corner R40 & Wille Street, Riverside, to Unit 3B, 1 Meander Street, Riverside Park. According to Neil Wilson, CEO of the Goscor Group, the growth of the business and the need to accommodate the necessary expansion was the major factor behind the move.

“We have seen substantial growth of the several business units within the Goscor Group in the Mpumalanga area. As a result, we needed bigger workshops, as well as machine and parts holding space,” explains Wilson. The new facility also allows the Goscor team to undertake major repairs on some of the larger pieces of equipment. “We also have a larger parts and equipment store which allows us to significantly increase our stockholding as and when required,” adds Wilson.

The Goscor Group is a large capital equipment supply business, representing leading equipment brands across several sectors through its business units, which include Goscor Lift Truck Company (GLTC), Goscor Earthmoving Equipment (GEM), Goscor Cleaning Equipment (GCE), Bobcat South Africa, Goscor Access Solutions, Goscor Power Products and Goscor Compressed Air Systems.

From the GLTC side, the facility will be home to the major materials handling equipment brands, which include Crown, Doosan, Bendi and Hubtex. Latest on GLTC’s arrival lounge is the Doosan 7 Series forklift range, which ticks all the right boxes, from maximum productivity to cost-effective and safe operation across an array of applications.     

The Nelspruit branch will also stock the full range of Bobcat equipment, from skid steer loaders and compact excavators, to backhoe loaders, telehandlers and compact track loaders. One of the latest products from Bobcat SA is the B730 backhoe loader. Ideal for several customer groups, including small and large contractors, municipalities and utilities, it can be deployed across a diverse range of applications, including construction, roadworks, maintenance, small-scale demolitions, excavations, landscaping and agriculture.

The branch will also house GEM’s range of SANY equipment, which comprises excavators, rigid dump trucks, wheel loaders, graders and rollers. Since GEM took over the distribution of SANY earthmoving equipment in South Africa, the range has gained significant traction in the local mining, construction and road-building industries. GEM also recently launched its 21 t SANY SY210C-9 excavator, boasting a proprietary Dynamic Optimisation Matching Control System which perfectly matches the hydraulic system. The advanced control system not only boosts operating efficiency by 6%, but also reduces fuel consumption by 10%.

GCE will have its full line-up of globally renowned cleaning equipment brands – Tennant, Elgin, Maer, Delfin, Kaivac and HighPoint – available in the branch. The range includes commercial and industrial vacuums, high pressure cleaners, scrubbers and sweepers, among others. The facility already has GCE’s factory-trained technicians, and is fully equipped with all major parts and consumables to service and repair customers’ machines timeously. 

Meanwhile, the Goscor Group will be showcasing its wide range of equipment and solutions at this years’ Annual Mpumalanga Show, at Stand No A3. Having attracted 20 000 visitors last year, from across Mpumalanga, KwaZulu-Natal, Gauteng and even Mozambique, organisers expect this years’ event to be even bigger.

To be held from 30 August to 01 September, the Mpumalanga Show is aimed at developing sector networks, partnerships and business opportunities across diverse sectors, including mining, agriculture, energy and forestry, among others.  

Speaking about market conditions in the Mpumalanga area, Wilson expects the market to have a good run for the rest of the year, going into 2019. “We project that the market will further improve over the next couple of months and the new facility puts us in good stead to better service our customers,” concludes Wilson.

[ENDS]

About the Goscor Group

Industrial equipment group Goscor is a BUD Group Company. Goscor represents leading equipment brands across several sectors. These include Crown, Doosan, Bendi and Hubtex (forklifts and materials handling equipment); Bobcat (compact & construction); SANY (earthmoving); Tennant, Elgin, Maer, Delfin, Kaivac and HighPoint (industrial cleaning equipment); HPower, Weima, Meiwa and Rato (industrial power solutions); Genie (aerial lift equipment); Sullair and Ozen (compressed air solutions), and many more.

Goscor Group contact:
Debby Marx

Group Marketing Communications Manager

Phone: (011) 230-2600

Fax: (011) 393 5512

Cell: 084 200 2278

Email: dmarx@goscor.co.za

Web: www.goscor.co.za

 

Media contact:
Bridgette Macheke
MoonDawn Media & Communications

Tel: +27 (0) 079 5494
Cell: +27 (0)73 400 1549
Email: bridgette@moondawnmedia.co.za 
Web: www.moondawnmedia.co.za

[Johannesburg, 2 August 2018]:  For any materials handling equipment owner, uptime is a key parameter that distinguishes between success and stagnation. Based on this understanding, speed is such an important factor that is sought in every aspect of Goscor Lift Truck Company’s service strategy to help customers maximise uptime.

As today’s tough operating and economic conditions continue to squeeze already constrained bottom lines, materials handling equipment (MHE) owners are well aware that maximising uptime is the basis upon which they can keep their businesses healthy and growing.

It is thus no surprise that today every fleet owner of capital equipment expects maximum equipment uptime. To increase and maximise production efficiency, one must choose equipment from a supplier with the highest reliability; that does not compromise on service, to ensure that equipment runs at peak performance.

Lex Winson, National Service Manager at Goscor Lift Truck Company (GLTC), is of the view that maintenance alone is not the whole story when it comes to uptime and the consistent improvement to the bottom line. “In today’s superfast modern age, a supplier’s efficiency is not only based on the provision of spare parts and fulfilment of maintenance contracts but is largely measured on how fast the service is.”

Winson says it’s true that service initiatives are the starting point, but the speed of the service is what really matters. “There is so much emphasis on speed of service as the importance of uptime cannot be reiterated enough in today’s operating conditions. Speed of service is at the core of our service strategy,” he continues. “We have put great emphasis on speed of service, while not compromising on quality.”

Speed is such an important factor that is sought in every aspect of GLTC’s service strategy. To drive this point home, the company has set itself a target to respond within 2-4 hours within a radius of 100 km.

To be able to adhere to such stringent response times across the length and breadth of South Africa, requires Goscor Lift Truck Company to have the infrastructure that allows them to respond to any service needs timeously.

“In that regard, our strategic national footprint of branches in Gauteng, Durban, Pietermaritzburg, East London, Port Elizabeth, Cape Town, Nelspruit, Bloemfontein and Polokwane, complemented by a strong network of dealers in the outlying areas, are a key enabling factors allowing us to meet our stringent response times,” explains Winson .

Darryl Shafto, MD at GLTC, believes that infrastructure is not enough to influence speed of service, especially in today’s information age. “The use of newer technologies, such as fleet management solutions, are helping ease maintenance issues. Rapid development in machine technology, particularly the use of electronic controls and remote monitoring systems, have opened up new avenues of fleet monitoring and remote troubleshooting,” says Shafto.

The same view is shared by Winson, who explains that fleet management is very important in today’s industry. “If managed correctly, it can cut on unnecessary costs. This technology is able to measure many different operational areas/functions on the lift truck, and can be set to accommodates exact customer needs,” says Winson.

Shafto continues, that delivering accurate data on fleet performance and associated issues linked to a customer’s downtime, link directly to productivity, total lower cost of ownership and ultimately the bottom line. It is part of the most vital services that the company offers, and this all needs to happen in a time efficient manner for the customer.

In order to make use of the technology available, GLTC has invested in people and the ability to monitor fleet activity promptly. This is to ensure a rapid response to fault detection or service requirements. This often happens prior to the machine owner becoming aware of an impending issue. “Technology is thus used to aid productivity and reduce the owning and operating costs,” says Shafto.

“Technological evolution, driven by trends such as automation and Internet of Things, is influencing the supply chain in terms of service provision. We are well ahead of the curve in that regard. For instance, we offer APS (Automatic Positioning System) on all our VNA trucks,” says Shafto.

“We also offer Access 123, which is patented by one of our principals, Crown, and is a self-diagnostic real time fault finding instrument. So, I believe we are already ahead of the game and as technology evolves so will the rest keep up with this technology. In conclusion, I wish to stress the criticality of prioritising an MHE supplier that has this sort of capability when it’s time for those buying decisions,” concludes Shafto.

 

 

 [ENDS]

GLTC contact:

Kasha Vorster
Marketing Manager GLTC & GRC

Tel: +27 (0) 450 2231 / 2241
Email: kvorster@goscor.co.za
Web: www.goscor.co.za

 

Media contact:
Bridgette Macheke
MoonDawn Media & Communications

Tel: +27 (0) 079 5494
Cell: +27 (0)73 400 1549
Email: bridgette@moondawnmedia.co.za 
Web: www.moondawnmedia.co.za

[Johannesburg, 06 July 2018]: Managing a forklift fleet is a huge challenge, to say the least, but the incorporation of a fleet management system can make the entire process very simple and efficient. With that in mind, GLTC offers its Goscor Fleet Management System to help its customers improve efficiency and protect their bottom line.    

We have all heard the phrase “time is money”. And for capital equipment operators – such as materials handling equipment owners – it has never been more true. Today’s tough operating and economic conditions are putting a strain on already constrained bottom lines. If you are in the materials handling equipment operation business, you probably, by now, know that maximising forklift uptime and efficiency is the foundation to keeping your business healthy and growing.

As fleet owners in southern Africa seek to take control of their businesses and get the most out of their fleets, there is a growing reliance on fleet management systems. To reaffirm the significance of fleet details in today’s operating environment, the uptake of Goscor Lift Truck Company’s (GLTC) fleet management system continues unabated. The Goscor Fleet Management System is a complete forklift fleet management product, which operates via the GPRS network. Data is sent via a corporate APN (Access Point Name), a point where a mobile device can enter an IP network.

There is a big misconception when it comes to what fleet management entails. The general understanding is that a fleet management solution is just a tracking device. Tracking is only one part of it; fleet management includes many other functions such as forklift maintenance, driver management, fuel management and safety management, driver coaching, among others. 

There are three fundamental goals of the Goscor Fleet Management System: optimisation of fleet productivity, creating professional driver behaviour and monitoring equipment performance, explains John Valentine, national systems manager at GLTC. In optimising productivity the fleet management measures the utilisation of forklifts over a predetermined period, providing a “utilisation snapshot” which establishes, among others, the optimum number of forklifts required in an operation.

Uptime is now the mantra, the figure of merit in the materials handling industry. Unexpected downtime can be extremely costly as loss of output has a direct, negative impact on revenues. Every fleet owner of capital equipment expects 100% equipment uptime. To increase uptime and maximise production efficiency, monitoring equipment performance on a constant basis is one of the key attributes of the Goscor Fleet Management System. This helps prevent engine damage by accurately monitoring overheating, low oil levels, among others, resulting in extended lifecycle of the vehicle and significantly reduced maintenance and running costs.

Valentine says the driver cost is usually the biggest cost on IC machines, followed by fuel, which ranges between 30-40% of total lifecycle costs, but application dependent. Driver performance improvement is quite staggering with the implementation of Goscor Fleet Management System. Driver performance is a key parameter when it comes to fuel efficiency, which is a key metric in running a profitable business. The system analyses driver behaviour and generates easy-to-read reports to allow for identification of potential areas for fuel savings and optimise accordingly, through driver training, for instance.

“There are also live alerts/reports from the system indicating which drivers/machines have the greatest incident ratios of excess idle for further interventions. Other features such as rpm, transmission protection and speed limiters also reduce fuel consumption. In essence, if the desired parameter is exceeded, the machine can be disabled (safely), or an alert sent indicating the guilty party,” says Velentine, adding that the Goscor Fleet Management System can show a visible fuel usage graph, and has an Excess Idle Cut Out after three minutes.   

There is a general school of thought that one can reduce fuel costs by up to 20-25% through taking advantage of fleet management systems. Valentine agrees, saying that GLTC has found this assertion to be true, and customers have easily achieved 10-25% fuel savings where the interventions/management system is used correctly. “This can translate to a R1 500-R2 500 fuel saving per month, dependant on application,” concludes Valentine.

[ENDS]

GLTC contact:
John Valentine

National Systems Manager

Tel: +27 (0) 21 932 3052
Email: jvalentine@goscor.co.za
Web: www.goscorlifttrucks.co.za

Kasha Vorster
Marketing Manager GLTC & GRC

Tel: +27 (0) 450 2231 / 2241
Email: kvorster@goscor.co.za
Web: www.goscor.co.za

 

Media contact:
Bridgette Macheke
MoonDawn Media & Communications

Tel: +27 (0) 079 5494
Cell: +27 (0)73 400 1549
Email: bridgette@moondawnmedia.co.za 
Web: www.moondawnmedia.co.za

[Johannesburg, 3 July 2018]: Goscor Lift Truck Company’s promotion of a strong team to head up strategic portfolios of the business some few years ago has already paid dividends. The team, with a wealth of knowledge of the business, has succeeded in further directing and coordinating the activities of the company towards accomplishment of its objectives.    

A strong management team that understands the business is as important as the product or service you offer. With that in mind, leading materials handling (MHE) specialist, Goscor Lift Truck Company (GLTC) promoted key members of its existing management team into strategic portfolios a few months back, and they have been instrumental in reinforcing the company’s strong growth trail.

Shaun Morton, who became part of the Goscor family back in 2010 following the merger of his previous company, MPM, with GLTC, took the reins as the Rental/Used Director. Backed by his proven expertise in the MHE industry, Morton has already set the Rental/Used division on a growth path, and figures speak for themselves. When he joined in 2010, there were about 200 units in the short-term rental/contract maintenance fleet. Today, there are more than 1 560 units in Johannesburg alone. 

The Rental/Used division was basically ticking along when Morton took over, but a combination of factors have set the business on an upward trajectory. One of the key growth factors, as Morton reasons, is the growing trend towards used equipment and customers’ growing preference for rental than outright purchase, especially driven by the tough economic conditions. This has been complemented by GLTC’s own initiatives. “The upgrade of our Rebuild Centre in March 2017, which is purely focused on refurbishing ex-long term rental units, has ensured the best possible quality of used forklifts. We have also overhauled our business systems, thereby significantly improving our customer service and easing the way customers deal with the division,” he says.

Aftermarket drivers

A key driver of GLTC’s business has always been its strong customer service, and the company understands that a successful customer service strategy is a leadership issue. With that in mind, four years ago Anthony Fouché was promoted to become the Director of Aftermarket in August 2016.  

The aftermarket division is a crucial arm of GLTC’s business. It takes care of the short-term rental business nationally, and is also responsible for parts supply and technical services across the country. Fouché – who started his career with tyre maker, Goodyear, before spending 13 years at Barloworld – has been with Goscor for the past eight years, having started as the Cape Town branch manager. He is proud of his department’s achievements to date. “I am proud of what we have achieved in this division. We have outstanding people and the success has hinged on simply doing what has to be done,” he says.

Fouché reiterates that Goscor’s mission is not only to be a supplier of leading MHE brands, but to also provide the much-needed aftermarket support to ensure maximum uptime for customers. “We aim to maximise customer retention through excellent service, which ultimately means growth for their businesses,” he says.

Meanwhile, Lex Wilson has taken the reins as National Service Manager. Wilson, who previously headed up GLTC’s Johannesburg service department, aims to replicate the successes achieved at the regional office on a national scale. “The goal is to implement what made us successful in Johannesburg across the national regions,” he says, adding that, together with a strong and committed team, this will further raise GLTC’s service reputation across the country.

As technologies continue to evolve, Wilson is clear that training is very crucial in making sure that the service department stays abreast of the new technologies. “Learning new technologies and procedures – including for our customers – is the glue that keeps everything together for the national service portfolio,” concludes Wilson.   

[ENDS]

GLTC contact:

Kasha Vorster
Marketing Manager GLTC & GRC

Tel: +27 (0) 450 2231 / 2241
Email: kvorster@goscor.co.za
Web: www.goscor.co.za

 

Media contact:
Bridgette Macheke
MoonDawn Media & Communications

Tel: +27 (0) 079 5494
Cell: +27 (0)73 400 1549
Email: bridgette@moondawnmedia.co.za 
Web: www.moondawnmedia.co.za

[Johannesburg, 27 June 2018]: The new Doosan 7-Series forklift range, now available in southern Africa through exclusive distributor Goscor Lift Truck Company, ticks all the right boxes, from maximum productivity to cost-effective and safe operation across an array of applications – attributes that are high up on every warehouse or DC manager’s checklist when evaluating and selecting materials handling equipment.      

Materials handling specialist, Goscor Lift Truck Company (GLTC), has introduced the Doosan 7 Series forklift range to the Southern African market. Productivity, reliability, fuel efficiency, safety, reduced maintenance and ease of serviceability are the key design focus areas on the new range, demonstrated by an array of features that speak directly to these customer needs.

Patrick Barber, Sales Director at GLTC, says productivity, lower total cost of ownership and versatility are some of the core considerations that largely inform buying decisions at today’s warehouses and distribution centres as managers seek equipment that will help them meet their operational goals.

“With the launch of the Doosan 7 Series, we are offering an ideal tool for a range of applications, all the way from lifting building materials, fibre and paper handling, chemicals, wood, to recycling, industrial equipment manufacturing and wholesalers, among many others,” explains Barber.

Lower total cost of ownership

The range comes with several features that speak to lower total cost of ownership for customers. In an environment where diesel prices have gone up 42% between January 2016 and April 2018, fleet operators now have their eyes on lower total cost of ownership more than ever. Several features of the Doosan 7 Series are aimed at reducing fuel consumption and lowering maintenance costs.

With five diesel models – the D20, D25, D30, D33S-7 and the D35C-7 – the range offers operating capacities from 2 t to 3,5 t. The 2,5 and 3 t models have already arrived in the country, and the 3,5 t is scheduled to arrive in the near future. However, all five models are available on request.

The range is powered by a Yanmar 3.3L diesel engine built to meet the latest emission regulations. The in-line, 4-cylinder, water-cooled, overhead valve engine provides high torque (191 Nm) at low engine speeds (1 600 rpm) in applications requiring ramp loading and unloading, fast lift speeds and heavy hydraulic flow. “The high torque at low engine speeds translates into reduced fuel consumption,” says Barber.

With the ECO Mode, the operator can easily change the driving mode by the touch of a switch at the dashboard. “The ECO Mode will reduce fuel consumption by an additional 5% compared with the Standard Mode,” explains Barber.

The cyclone type and heavy duty dual element air filter cleaning system protects the engine against contamination. This prolongs the engine’s service life and keeps the engine in the best condition in any environment. Meanwhile, the solid one-piece cast iron housing and J-hook mounts for the mast enhances reliability for low maintenance costs.

The range’s oil-cooled disc brake system is totally enclosed for maximum protection against contamination. The maintenance-free nature of the brakes ensures maximum uptime, less damage and zero brake maintenance cost for fleet owners. Meanwhile, the oil-cooled disc braking system carries a lifetime warranty which further reduces lifetime costs. The braking efficiency is also hugely improved, resulting in improved safety, especially when used on inclines.

As materials handling operators seek to make the most of their equipment, uptime really matters for them, and downtime is out of question. As a result, the Doosan 7-Series has been designed with serviceability in mind. All service components have been placed on easy-to-reach locations, allowing for the forklift to be serviced in minimal time. This reduces service costs, and ultimately has a positive impact on the total cost of ownership. 

Safety matters

Safety has become a major parameter when it comes to the operation of any forklift under any circumstances. In response to customer needs, the Doosan 7 Series forklift range comes with an array of features aimed at increasing safety on sites.

At the forefront of the safety feature galore is the Operator Sensing System (OSS). The OSS prevents any unintended forklift movements when the operator is not seated. “Tilt, lift and lowering functions are disabled if the operator is not in the seat, even when the ignition is on,” explains Barber. “An audible alarm will sound if the operator leaves the seat without applying the parking brake. A seat belt warning light on the dashboard reminds the operator to fasten their seatbelt.”

Barber adds that the overhead guard’s new design offers better visibility and protection for the operator. “There is also a new hooter positioned conveniently for operators when reversing, allowing them to maintain focus without having to look elsewhere,” he says.

Meanwhile, with the Seat Belt Interlock, the forklift will not move without the seat belt fastened. The tilt, lift and lowering functions are disabled if the seat belt is not fastened. The Emergency Locking Seat Belt automatically locks itself in case of an accident.  

For optimal visibility, the low profile dashboard and the precisely designed overhead guard profile with pressed roof provides a clear view upwards, while ensuring ultimate strength for safety. The easily readable, integrated instrument panel provides a clear overview of the truck’s status.

 

Reliability and durability in focus

The range also comes with several features aimed at enhancing durability and reliability. For example, the Powershift Transmission precisely modulates clutch oil pressure for smooth forward and reverse directional changes, thereby preventing damage to the transmission and make the forklift more durable.

The belly plate and engine guard protect the powertrain, fan blades and many components against dirt and debris. This option is especially valuable in environments with very fine waste materials, such as powder, iron fillings and wood shavings, on the floor. “Elsewhere, the combination of a large capacity tropical radiator and optimised airflow in the counterweight design enhances reliability and durability of the truck and increases uptime in heavy duty applications. The ability to lock the bonnet is also a big bonus,” concludes Barber.

[ENDS]  

GLTC contact:

Kasha Vorster
Marketing Manager GLTC & GRC

Tel: +27 (0) 450 2231 / 2241
Email: kvorster@goscor.co.za
Web: www.goscor.co.za

Media contact:
Bridgette Macheke
MoonDawn Media & Communications

Tel: +27 (0) 079 5494
Cell: +27 (0)73 400 1549
Email: bridgette@moondawnmedia.co.za 
Web: www.moondawnmedia.co.za

[Johannesburg, 21 June 2018]: Having outgrown its previous Port Elizabeth branch, Goscor Lift Truck has since moved into a larger premises that allows it to better service its ever-growing customer base.  

As a result of increased business activity at its Port Elizabeth branch, Goscor Lift Truck Company (GLTC) has outgrown its previous premises, prompting the recent move to a larger facility. The new branch is now located at Cnr Swartkops & Broad Street in North End.

Branch manager Mike Burley says the new facility doubles the size of the previous premises, which translates into better stockholding for all equipment ranges in the GLTC stable. “This also means better response times for all aspects of the business, translating into increased uptime for our customers,” says Burley.

“Some eight months ago we identified there was need for us to move into a larger premises. However, finding a facility that met our expectations took longer than anticipated, especially in a market where buildings with the sort of infrastructure we wanted are not readily available,” adds Burley.

The new facility will provide a comprehensive range of services, all the way from sales, rentals (both short and long term), to parts and services, for all the various products under the Goscor Cleaning and GLTC umbrella.

Goscor Cleaning offers products such as Tennant, Ghibli, Kaivac, Delfin and Maer. Meanwhile, GLTC is the sole distributor of leading forklift brands, including Crown, Doosan, Bendi, Hubtex and BHS Battery Handling Solutions, allowing the company to offer a full basket of materials handling and warehousing solutions to its customers.

The PE branch’s growth is as a result of the company’s outstanding product range, superior service and support ability and, very importantly, because of its ability to supply a range of machines for various applications. GLTC is a one-stop shop for all material handling needs, enabling customers to increase their efficiencies by dealing with one supplier for all their materials handling needs.

The new facility conforms to ISO 9001: 2015 standards. GLTC recently achieved an upgrade from ISO 9001: 2008 to ISO 9001: 2015 and OHSAS accreditation, making it the only forklift company in South Africa to have achieved both the standards. The certification is testimony to the company’s implementation of a quality management system in which all processes and procedures have been carefully designed and quality-tested according to best international standards.

[ENDS]

 

GLTC contact:
Mike Burley

PE Branch Manger

Tel: +27 (0) 41 486 1892
Email: mburley@goscor.co.za
Web: www.goscorcleaning.co.za

Kasha Vorster
Marketing Manager GLTC & GRC

Tel: +27 (0) 450 2231 / 2241
Email: kvorster@goscor.co.za
Web: www.goscor.co.za

 

Media contact:
Bridgette Macheke
MoonDawn Media & Communications

Tel: +27 (0) 079 5494
Cell: +27 (0)73 400 1549
Email: bridgette@moondawnmedia.co.za 
Web: www.moondawnmedia.co.za

Johannesburg, 28 May 2018: Goscor Lift Truck Company is the main sponsor at this year’s prestigious Umhlanga Ski Boat Festival, scheduled for 16-17 June.

Fishing is a big part of the South African culture, especially considering the country’s vast coastline. It is also an industry close to the Goscor family, and at this year’s Umhlanga Ski Boat Festival, Goscor Lift Truck Company (GLTC) is showcasing its passion by being the main sponsor of the grand fishing festival.  

Hosted by the Umhlanga Ski Club, the festival holds an important place in the fishing community’s hearts. Having stopped running for the past 12 years, GLTC’s sponsorship has gone a long way in helping with the relaunch of the festival this year. It is a flagship festival that originates way back from the 1990s, and attracts fisherman from the whole KwaZulu-Natal coast line. This year’s show will feature boats, paddle skis and a jetski fishing competition.

According to Michael Keats, Director at GLTC, the forklift specialist will have its range of products, including Doosan and Crown forklifts, on display at the show. GLTC is the sole distributor of leading forklift brands, including Crown, Doosan, Bendi, Hubtex and BHS Battery Handling Solutions, allowing the company to offer a full basket of materials handling and warehousing solutions to its customers.

[ENDS]

[Johannesburg, 05 June 2018]: At this year’s NAMPO Harvest Days, Goscor Rental Company showcased its refurbished Doosan D25S-5 forklift, reaffirming that when times are this tough, rebuilding equipment breathes new life into old gear, thereby creating opportunities for farmers who may be cash strapped to buy new.    

That southern African farmers are facing multiple challenges, including climate change and resultant droughts and poor yields, is no overstatement. Added to this is the lack of access to finance, which makes it difficult for farmers to acquire the capital equipment they need to run productive and profitable operations.

As a solutions provider to the agricultural community, Goscor Rental Company (GRC), a division of Goscor Lift Truck Company (GLTC), has identified the need to offer machine rebuilding services for the full range of products in its stable, allowing customers to extend the lifecycles of their existing forklifts, or buying refurbished or fully rebuilt units that have the same capabilities of a new unit, but coming at a much lesser price.

Lavesh Gunpath, Sales Executive at GRC, says NAMPO, as the premier agricultural show, and the biggest of its nature in the southern hemisphere, offered a perfect platform for GRC to showcase its refurbishing prowess, allowing customers to physically see the quality of these machines.

“In these challenging economic times, it is sometimes difficult for farmers to buy new and we have therefore made the refurbishment route a viable alternative. We established a dedicated Rebuild Centre in March 2017, which is purely focused on refurbishing ex-long term rental units,” explains Gunpath. “Our refurbishment division has proven its ability to make previously used machines as good as new.”

All refurbishments are completed in-house by experienced technicians and close attention is paid to the quality and long-term utility as each component receives the necessary attention to increase the lifetime. Refurbishing services span across all the forklift brands in the GLTC stable. These include Crown, Doosan, Bendi and Hubtex.

Each refurbishing job starts with a full analysis that documents each step the refurbishing team needs to take to ensure greater quality. “The refurbishing process includes engine and transmission compression testing; drainage and filling of oil and lubricants; refurbishment of hydraulic systems (change hydraulic pipes if required); mast refurbishment; new tyres; a complete respray; new stickers; load testing and new battery installation,” says Gunpath.

With each refurbished unit, customers get 250 hour or 3-month warranty, whichever comes first. “From the interactions we had with customers at NAMPO, many farmers showed interest in the 36-month lease-to-own option which we offer on our refurbished units,” concludes Gunpath.

 

[ENDS]

GLTC contact:
Lavesh Gunpath

Sales Executive

Tel: +27 (0) 11 230 2600
Email: lgunpath@goscor.co.za
Web: www.goscorrental.co.za

Kasha Vorster
Marketing Manager GLTC & GRC

Tel: +27 (0) 450 2231 / 2241
Email: kvorster@goscor.co.za
Web: www.goscor.co.za

Media contact:
Bridgette Macheke
MoonDawn Media & Communications

Tel: +27 (0) 079 5494
Cell: +27 (0)73 400 1549
Email: bridgette@moondawnmedia.co.za 
Web: www.moondawnmedia.co.za

[Johannesburg, 31 May 2018]: In a milestone achievement that asserts an uncompromising stance towards quality and health & safety, Goscor Lift Truck Company (GLTC) has become the first forklift supplier to attain both the ISO 9001: 2015 and OHSAS 18001 accreditations in South Africa.    

Quality and health & safety have always been top priorities at Goscor Lift Truck Company, the sole distributor of leading forklift brands, including Crown, Doosan, Bendi and Hubtex. The recent successful upgrade from ISO 9001: 2008 to ISO 9001: 2015 and the OHSAS 18001 accreditation are testimony to the relentless focus on setting the bar high as far as quality is concerned, with no compromise to health & safety.

GLTC set the ball rolling in 2016 when it successfully achieved the ISO 9001: 2008 accreditation. Early this year, a lot of hard work saw the premium forklift supplier successfully upgrade to ISO 9001: 2015. “We are the only forklift company in South Africa to have both the ISO 9001: 2015 and OHSAS 18001 accreditations,” confirms MD Darryl Shafto.

The attainment of these accreditations were a result of hard work. “The route to accreditation wasn’t a walk in the park,” says GLTC Director Anthony Fouché, adding that this called for a lot of hard work and long hours. “The accreditation process started in 2016 and it was an arduous process, but worth the effort.” 

One of the major initiatives towards the achievement of the accreditation was having the right people in right positions first. This saw the subsequent appointment of Heather Morgan as National Health and Safety Officer, and Thando Khumalo as Assistant Health and Safety Officer. After another intensive audit by German based TUV, with two days at each national branch, GLTC successfully met the ISO 9001:2015 and OHSAS 18001 standards in February 2018.

ISO 9001: 2015 in focus

Unlike the previous ISO 9001: 2008 standard, the revised version, the ISO 9001: 2015, released in September 2015, expects organisations to understand their objectives before establishing a quality management system. This, in turn, requires them to take a completely fresh look at their current quality processes, consider the external and internal issues that affect quality and define their end goals towards achieving consistent customer satisfaction, something central to GLTC’s operating philosophy.

The ISO 9001:2015 standard is intended to help organisations achieve excellence through a stronger customer focus and improved business performance. The revisions to the standard will enable organisations to enhance their existing quality management programme by defining and documenting processes, training employees, ensuring better supply chain relationship management, adopting a risk-based approach to quality, and involving the leadership team in quality management more often.

ISO 9001:2015 is based on seven principles: Customer Focus, Leadership, Engagement of People, Process Approach, Improvement, Evidence-Based Decision-Making, and Relationship Management. However, according to the new standard, the primary focus of an organisation’s quality management programme is to meet customer requirements, and exceed expectations in terms of the quality of products and services.

Organisations would do well to comprehensively research, analyse and understand both the current and future needs of the organisation and adjust their programmes and processes to deliver these goals. Before that, however, it is important to align organisational objectives to market trends, and communicate them across the organisation. It is also essential to implement programmes and processes to measure customer satisfaction, and act on the results.

OHSAS overview

With the successful implementation of OHSAS 18001, GLTC is putting its employees’ safety and well-being at the top of its agenda. Sound occupational health and safety policies are essential for employees, but they are also increasingly important for an organisation’s customers and other stakeholders. Fouché reiterates that certification to OHSAS 18001 is a strong sign of GLTC’s commitment to its employees’ health and safety.

OHSAS 18001 certification enables the company to manage operational health and safety risks and improve performance. The standard addresses the following key areas: hazard identification, risk assessment and determining controls. Other areas of focus include allocation of resources, roles, responsibility, accountability and authority; competence, training and awareness; communication, participation and consultation; operational control; emergency preparedness and response; performance measuring, monitoring and improvement.

The hard work to accreditation is paying dividends. “When we pitch for new business, companies come round to audit us and see for themselves how we operate. Within 15 minutes of walking around the facility, it’s obvious to them that we have been audited by TUV and accredited with ISO and OHSAS standards,” concludes Fouché.

[ENDS]

GLTC contact:

Kasha Vorster
Marketing Manager GLTC & GRC

Tel: +27 (0) 450 2231 / 2241
Email: kvorster@goscor.co.za
Web: www.goscor.co.za

Media contact:
Bridgette Macheke
MoonDawn Media & Communications

Tel: +27 (0) 079 5494
Cell: +27 (0)73 400 1549
Email: bridgette@moondawnmedia.co.za 
Web: www.moondawnmedia.co.za

 

In March 2018, Goscor Lift Truck Company (GLTC) delivered to customers more than 30 machines including Doosan diesel and electric forklifts, Bendi articulated forklifts and a range of specialised Crown Materials Handling Equipment (MHE).

The point is not so much the quantity of machines (Goscor often delivers more than this to single clients in a day) but rather the quantity of clients – in this case more than 20. GLTC MD, Darryl Shafto, says that many think that a large business like GLTC turns mainly on big orders from big clients. “Nothing can be further from the truth,” says Shafto. “So much of our business comprises small orders from small and big customers and our philosophy is simple – each order is appreciated to the fullest extent and our service infrastructure is geared up to handle any fleet size. Large fleets are obviously beautiful but, in our world, so are small fleets,” he says. Shafto emphasises that small operations should not hesitate to see what GLTC has to offer. “Sometimes smaller operations are loath to approach large suppliers like ourselves but they shouldn’t be. Anyone who needs to make their businesses more efficient in the long term and MHE is in any way part of what they do, then we have the experience, knowledge and products to make a real difference to your bottom line,” he says.

According to Shafto GLTC’s success is founded on three fundamental principles: Firstly, Goscor is grateful for every customer and every order no matter the size. Secondly, the integration of the management, sales and service functions create a well-oiled team able to provide its customers with the correct solutions in double-quick time and, thirdly, the belief that the foundation of world-class service is world class product. In line with the latter, Goscor is the sole distributor of some of the most famous brands in the industry including Crown, Doosan, Bendi, Hubtex, and Taylor Dunn. Such is Goscor’s exceptional service and expertise, many of its customers today virtually “outsource” the MHE function to it, which provides customers with creative, effective financial packages including outright purchase, rental and structured leasing arrangements, the best possible product to suit their specific needs and, in many cases, a full-time, on-site technical service to ensure the absolute minimum downtime.

“Ultimately the best possible service is the name of the game,” Shafto says. “Our recently restructured service department is one of the most experienced ‘skills upliftment and service training’ facilities in the country. National Training Manager Lex Winson, keeps service staff up to date with ever-changing technology. To this end we provide throughout the country special cut-away machines for “touch, feel and see training” and special bays for “direct participation training”. New or current machines are pulled into these bays so that our technicians, new or experienced, can be instructed – or refreshed – on the machines’ service requirements,” he says. Shafto adds that Goscor’s state-of-the-art training and service centres are an investment by a company that believes fervently in the future and that understands that team work, top brands and technical after sales service are at the foundation of giving customers a world-class overall service. About the Goscor Group Industrial equipment group Goscor is part of Industrial Services Holdings (InServe).

Goscor represents leading equipment brands across several sectors. These include Crown, Doosan, Bendi, Hubtex and Taylor Dunn (forklifts and materials handling equipment); Bobcat (compact & construction); SANY (earthmoving); Tennant, Elgin, Maer, Delfin, Kaivac and HighPoint (industrial cleaning equipment); HPower, Weima, Meiwa and Rato (industrial power solutions); Genie (aerial lift equipment); Sullair and Ozen (compressed air solutions), and many more.

About Goscor Lift Truck Company

Goscor Lift Truck Company has been providing best practice industrial warehousing equipment solutions to the market for over 30 years. Goscor distributes a range of world renowned brands like Crown, Doosan, Bendi, Hubtex, Taylor-Dunn and more, and has become one of the leading industrial warehousing equipment suppliers in the materials handling industry in South Africa.

FOR MORE INFORMATION PLEASE CONTACT GOSCOR LIFT TRUCK COMPANY ON 011 230 2600 OR GO TO WWW.GOSCOR.CO.ZA

The Goscor Lift Truck Company’s (GLTC) recently expanded their Pietermaritzburg (PMB) Facility in many ways symbolises the most important tenet of the company’s philosophy – i.e. it does whatever it takes to ensure the best possible service for its clients. This Division falls directly under the KZN Regional Office in Durban and is by no means a stand-alone facility, with all support and necessary infrastructure in abundance’.

“While we have serviced several PMB customers for many years from Durban and through a local representative we realised the we could improve service considerably for our customers if we had a fully-fledged GLTC branch nearer to their operations that could provide them whatever they needed more conveniently in double-quick time,” says Michael Keats GLTC KZN Regional Director.’ The Inland Region is rapidly expanding, and we feel it imperative that we expand with our customer base and business opportunities. For many years there has been a very limited number of choices in Lift Truck Service Providers based in PMB, which has not benefitted consumers, and we aim to change that’.

To make the concept a reality GLTC acquired the local representative and established the Pietermaritzburg branch which contains a comprehensive spare parts facility, a rental division, a showroom and, of course, a fully equipped service facility which is equipped for both regular servicing of machines and full rebuilds.

“Ultimately a world class service for our clients is the foundation of our business,” Keats says, “and the PMB branch is fully equipped and the service team appropriately trained to do a job on a par with any other GLTC branch in the country.

He adds that PMB is in constant contact with GLTC’s recently restructured head-office service department, which is one of the most experienced ‘skills upliftment and service training’ facilities in the country. Regional service staff is continually kept up to date with ever-changing machine technology and, to this end, special cut-away machines for “touch, feel and see training” and special bays for “direct participation training” are provided throughout the country. New and/or current machines are pulled into these bays so that GLTC technicians, new or experienced, can be instructed – or refreshed – on the machines’ service requirements.

“Of course,” says Keats, “the best service in the world is to no avail if you haven’t got the world’s best products and, in this regard, GLTC is the sole distributor in Southern Africa of some of the most famous brands in the industry including Crown, Doosan, and Bendi.”

Crown is the world’s largest manufacturer of electric powered materials handling equipment including hand pallet trucks, power pallet trucks, counter-balance forklifts, order pickers and more, and is renowned for its beautifully designed, durable, user-friendly machines.

Doosan is a world-leading manufacturer of one of the finest selections of lift trucks and offers a wide range of quality and user-proven heavy duty forklifts.   Its oil-cooled “brakes for life” system enables Goscor to offer a 60-month, unlimited hours guarantee on Doosan brakes.

Bendi articulated forklifts help the operator work faster, safer and more accurately – even in widths of just 1.6m. Many customers have reported up to 50% space saving by using the Bendis.

Keats says that, while the fact that there are some significant blue-chip companies in the PMB area certainly influenced the decision to open a new branch there, and we are blessed to be in partnership with such clients. We are geared up to service the biggest and the smallest and we appreciate – and take seriously – every order that we get and every single machine that we are given the responsibility to keep in good shape,” he says.

He adds that it is imperative that all companies, whatever their size, who need any sort of materials handling equipment (MHE) must feel free to avail themselves of GLTC’s PMB branch’s services. “Whether it’s one machine or a dozen, new or refurbished, the PMB branch provides all its customers with creative, effective financial packages including outright purchase, rental and structured leasing arrangements, the best possible product to suit their specific needs and personal one-on-one service and support to ensure the absolute minimum downtime,” Keats says.  

Like all GLTC branches the PMB branch, which has a cohesive and customer-oriented team, is an investment by a company that believes fervently in the future and that understands that taking world-class service to the customer, providing them with top brands and ensuring the lowest possible cost of ownership for their equipment is the foundation that has been responsible for GLTC’s phenomenal record in the MHE market.

FOR MORE INFORMATION PLEASE CONTACT GOSCOR LIFT TRUCK COMPANY ON 

Goscor Lift Truck Company:  

Tel: 010 594 4338

Email: lifttrucks@goscor.co.za

Contact: Mr Darryl Shafto

Website: www.goscor.co.za

Media contact:

Bridgette Macheke

MoonDawn Media & Communications

Tel: +27 (0)11 079 5494

Cell: +27 (0)73 400 1549

Email: bridgette@moondawnmedia.co.za

Web: www.moondawnmedia.co.za